Other Services


Take a Picture

Take a Picture

Open up your parcel, take some pictures of the contents. We will provide a minimum of 2 pictures for each order.

Suitable for:

  • Making sure the items received are the same as what you purchased.

** Service fee chargeable


Packing Removal

Packing Removal

Remove original packaging to reduce weight.

Suitable for:

  • Parcels with thick packaging.

** After removing the original packaging, we are unable to ensure your parcels will not be tampered with during the delivery process, CiliExpress shall not be held responsible for lost items in your parcel.


Stock Take

Stock Take

Perform a check on your items in the parcel, making sure the quantity is correct.

Suitable for:

  • Items with multiple quantities.
  • To make sure your items are the correct quantity as you were purchasing it.

** Service fee chargeable


Fragile Label Sticker

Fragile Label Sticker

Apply a fragile sticker to your parcel, reminding the courier to handle your parcel with care.

Suitable for:

  • Fragile Products.

** Using fragile sticker does not ensure safe handling of your parcel, please make sure the parcels are packaged with enough foam filling to reduce risk of damage.


Bubble Wrap

Bubble Wrap

Wrap your parcel with bubbe wrap, reducing the risk of damage to your parcel.

Suitable for:

  • Fragile items

** Service fee chargeable


Waterproof Packaging

Waterproof Packaging

Wrap your parcel with water-proof packaging, preventing water damage.

Suitable for:

  • Paper box packaging
  • Parcels that are sensitive to water.

** Service fee chargeable


Wooden Frame Reinforcement

Wooden Frame Reinforcement

Build a wooden fram along your parcel, reducing the risk of damage.

Suitable for:

  • Parcels that are prone to crushing
  • Large consignments

** Service fee chargeable


Anonymous Packaging

Anonymous Packaging

Package the parcel with empty packaging, not inclucing any branding from us.

Suitable for:

  • Dropshipping parcels that are directly sent to your customers.

** Service fee chargeable


Courier Insurance

Courier Insurance

To provide protection against loss of parcel. Backed up by Zurich Insurance Group.

Suitable for:

  • Parcel of high value

** Premium is based on your invoice value, policy shall be approved within 15 minutes.